Frequently Asked Questions
What is SkylieCreates?
SkylieCreates is a thoughtfully curated brand founded by Allie in California, specializing in custom tumblers, unique drinkware, personalized accessories, and thoughtfully curated gift sets. Every item is carefully handcrafted with intention, heart, and detail, making each product truly one-of-a-kind. The mission is to bring creativity, joy, and meaning into everyday life through handcrafted gifts and custom creations, perfect for birthdays, holidays, special occasions, or just to make everyday moments more special.
What's Inside a SkylieCreates Gift Box?
Each gift is carefully handcrafted just for you, making every SkylieCreates box truly one-of-a-kind. Check the product page for all the cozy details of your box. Slight variations in ornaments, colors, or packaging may occur, adding to its charm. Have a special request? We’d love to hear from you and make your gift extra special!
Can I Send a Gift Message with my Order?
Yes! You can add a gift message directly on the product page before adding the item to your cart. Once you’ve added your message, just add the item to your cart and proceed with checkout.
Are the Items Inside Handmade?
Some items (like tumblers, cards, and certain accessories) are handmade, and others are high-quality curated goods selected for each box.
Are the Gift Boxes Ready to Give?
Absolutely! Every SkylieCreates box arrives elegantly packaged and ready to delight — no extra wrapping required. Perfect for gifting straight away.
What Shipping Methods Do You Offer?
We deliver your SkylieCreates box with UPS, FedEx, or USPS. At checkout, simply choose the shipping option that works best for you. Rates are calculated automatically based on your location and preferred delivery speed.
Can I rely on the Estimated Delivery Dates at Checkout?
No, the delivery dates shown are estimates from the shipping carriers and cannot be guaranteed. Once your SkylieCreates box leaves our warehouse, transit times are out of our control. If you need your gift to arrive by a specific date, please reach out to us before placing your order — we’re happy to help!
How Soon will My Order be Shipped?
We usually prepare and ship orders within 1–2 business days. Once your SkylieCreates box is on its way, you’ll get an email with your tracking number. Just click it to see the latest shipping status and estimated delivery dates on the carrier’s site.
Which Locations Do you Deliver to?
We currently ship our SkylieCreates boxes anywhere within the United States from our California-based warehouse.
Can I cancel My Order?
If your order hasn’t shipped yet, you can request a cancellation or update by emailing us at support@skyliecreates.com as soon as possible. You also have the option to modify or cancel your order within one hour of placing it — full instructions are included in your order confirmation email.
How do Returns and Refunds Work?
We offer a 30-day return policy from the date your SkylieCreates box is delivered. To be eligible, items should be in their original condition and packaging.
To start a return, simply email us at support@skyliecreates.com and we’ll guide you through the process. Please note that return shipping is the customer’s responsibility, and items returned without prior authorization cannot be accepted.
Do You Offer Orders for Businesses or Large Quantities?
Absolutely! We love helping with corporate and bulk gifting. 🎁 For questions about customization or bulk pricing, please email us at support@skyliecreates.com — we’ll make sure your gifts are perfectly tailored.
What Payment Methods Do you Accept?
We gladly accept all major credit cards, as well as PayPal, Venmo, Apple Pay, and Google Pay — all secure and safe for a worry-free checkout.
Can I send Gifts to Different Addresses with One Order?
At this time, each order can be shipped to only one address. If you’d like to send gifts to multiple recipients, please place separate orders or reach out to us — we’re happy to assist with bulk or multi-recipient shipping!
Is Faster Shipping Available?
Yes! Fast shipping is available at checkout. Please note that it speeds up transit time only and doesn’t change our standard 1–2 business day order processing. If you have any questions or need assistance, feel free to email us at support@skyliecreates.com.
Need help with Something not Listed Here? Contact Us Anytime.
We’re here to help! ✨ You can reach us at support@skyliecreates.com. Our friendly customer support team is available Monday through Saturday, 9 AM – 7 PM PST, to answer any questions.