Track Your Order
Your gift is on its way! Once your SkylieCreates order ships, you will receive a shipping confirmation email with your tracking number and a direct tracking link.
How to Track Your Order
Once your order has shipped, you will receive a shipping confirmation email with your tracking details. Simply click the tracking link to follow your package, view carrier updates, and see the estimated delivery information.
When Will I Receive My Tracking Number?
Your tracking number is sent automatically by email after your order has been packed and shipped.
Didn't Receive Your Tracking Email?
If you haven't received your tracking information, please check:
- Your spam or junk folder
- Your Promotions tab if you use Gmail
- The email address entered during checkout
Still need help? Contact Us and we'll be happy to assist you with your order.
Why Is My Tracking Not Updating?
Sometimes tracking information may take 24–48 hours to update after your shipping label is created. This happens because carriers need to scan your package after pickup. If your tracking has not updated after several days, please contact us and we will help check the status.
Where Is My Tracking?
Your order confirmation means we successfully received your order. Tracking information will be sent separately once your gift box has shipped.
Shipping Information
For processing times, delivery estimates, shipping costs, and available shipping locations, please visit our Shipping Policy.
Frequently Asked Questions
Can I change my order or shipping address?
If your order has not shipped yet, we may be able to help. Please contact us as soon as possible.
What if my order arrives damaged?
If your package arrives damaged or you need assistance with a return, please review our Refund Policy.
Thank you for choosing SkylieCreates. We hope your gift creates a special moment for you or someone you love.