Privacy policy

SkylieCreates (“we,” “our,” or “us”) operates this store and website, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide you, the customer, with a curated shopping experience. SkylieCreates is powered by Shopify, which enables us to provide the Services to you.

By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information.

1. Information We Collect

We may collect personal information that identifies or can reasonably be linked to you, including:

Contact Information: Name, email, billing/shipping address, phone number.
Financial Information: Credit/debit card details, payment confirmation, transaction details.
Account Information: Username, password, preferences, settings.
Transaction Information: Items viewed, added to cart, purchased, returned, exchanged, or wishlisted.
Communications: Messages you send us, including support inquiries.
Device Information: IP address, browser, device, and network identifiers.
Usage Information: How you navigate and interact with the Services.

Sources of Personal Information:

Directly from you (creating an account, purchasing, contacting support).
Automatically through cookies and similar technologies.
From service providers acting on our behalf (e.g., payment processors, shipping services).
From partners or third parties.

2. How We Use Your Information

We use your personal information to:

Provide, Tailor, and Improve Services: Process orders, manage accounts, facilitate shipping/returns, remember preferences, and provide a personalized shopping experience.
Marketing & Advertising: Send promotional communications and display relevant ads based on your activity.
Security & Fraud Prevention: Authenticate accounts, detect and prevent fraud, secure our Services, and protect public safety.
Communication: Respond to inquiries, provide support, and maintain our business relationship.
Legal Compliance: Respond to legal requests, enforce our terms, and protect rights, property, or safety.

3. Sharing and Disclosure of Personal Information

We may disclose your information in limited circumstances, including:

With Shopify and other third-party service providers (payment processing, fulfillment, analytics, IT services).
With business and marketing partners for advertising or promotional purposes.
With affiliates or within our corporate group.
For legal purposes: mergers, bankruptcy, law enforcement requests, or to enforce policies.
Only as directed or consented by you.

We do not sell your personal information.

4. Cookies & Tracking

We use cookies and similar technologies to:

Remember items in your cart.
Remember preferences for future visits.
Compile aggregate data for site analytics.

You can disable cookies via your browser, but some services may not function properly.

5. Children’s Privacy (COPPA)

Our Services are not intended for children under 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. Parents or guardians may contact us to request deletion of any information provided by their child.

6. California Privacy Rights (CCPA)

If you are a California resident:

Right to Know: Request details about personal information we collect, use, or share.
Right to Delete: Request deletion of your personal information, subject to exceptions.
Right to Opt-Out: We do not sell personal information, but you may opt-out of any future disclosures for targeted advertising.
Non-Discrimination: Exercising these rights will not affect your access or services.

Children under 18 in California may request deletion of information submitted by them.

Exercise these rights via Contact Us.

7. Security and Retention

We use industry-standard security measures, including SSL encryption for payments.
No system is perfectly secure; we cannot guarantee absolute security.
Personal information is retained only as long as necessary for account management, Services provision, legal obligations, or dispute resolution.

8. International Transfers

Your data may be stored or processed outside your country of residence. Where applicable, transfers rely on recognized legal mechanisms such as EU Standard Contractual Clauses or equivalents.

9. Third-Party Links

We may include links to external websites. We are not responsible for their privacy practices. Review their privacy policies when visiting third-party sites.