Refund policy

SkylieCreates has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused and in its original packaging. A receipt or proof of purchase is also required.

Returns are accepted based on the original purchase price, and original shipping charges are non-refundable.

To start a return, please Contact us. We’ll send you instructions on how and where to send your package.

Please note: Items sent back without first requesting a return will not be accepted.

You can always Contact us with return questions.

Damages and Issues

Please inspect your order upon delivery and Contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and make it right.

We accept damage or defect claims within 30 days of delivery.

Exceptions / Non-returnable Items

Certain items are not eligible for returns, including perishable items (such as food, flowers, or plants), custom-made items (such as special orders or personalized items), and personal care products (such as cosmetics). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please Contact us if you have any questions or concerns regarding your specific item.

Exchanges

The fastest way to ensure you receive the item you want is to return your existing item and, once your return has been accepted, make a separate purchase of the new item.

Refunds

Once we receive your return, it will be inspected within 7 business days. If approved, your refund will be issued to your original payment method.

Please note: Once the refund is processed, your bank or credit card provider may take 3–5 business days to post the funds to your account. If you have any questions about your refund, please Contact us.